CONCIERGE is mLearning support. Ask yourself how many eLearning solutions you’ve gotten as you walk through the main hallway of your school. CONCIERGE service at Fox School of Business is delivering hundreds of consults per semester in high-traffic public spaces, advancing the "mLearning" paradigm.

CONCIERGE is mobile organizational development. High adoption of eLearning technology results in increasing numbers of students, faculty, & staff who need basic task literacy for continued adoption, use, and success. Prior support systems emphasized computer labs for faculty with helpdesk for students. Temple's increase from 0 to 4000 Blackboard courses and 50,000 Blackboard accounts in three years focused the need for rapid, highly available support to leverage rampant adoption of an elearning system.

CONCIERGE is organizational intervention. Placement and support of a professional teacher-trainer, with a wireless laptop and admin authority in the campus eLearning system, working 9-5 in the highest-traffic public location, during the highest-traffic times of each semester. In addition to public availability and "checkout line" time pressure, the CONCIERGE operator databases important aspects of each consult for review and revision.

CONCIERGE is measurably better practice. Data from more than 1,000 consults shows high & continuing demand for public, rapid, mobile support for all users with elearning tasks.

• CONCIERGE means a professional teacher educator with a wireless laptop working
  in high-traffic areas during highest-traffic times each semester.

• CONCIERGE means immediate, accurate delivery of short, focused consults to
  students, faculty, and staff with eLearning problems.

• CONCIERGE means embedding immediate solutions in proactive instruction that
  "deputizes" trainees as peer-tutors to decrease problems upstream.

• CONCIERGE means elimination of physical barriers between increasing numbers
  of eLearning constituents and the basic skills needed for technology adoption,
  fluency, and success. 

• CONCIERGE collects data on key facets of every consult, promoting diagnosis, delivery, and databasing of eLearning problems, feedback, and solutions.

• CONCIERGE uses technology to investigate, then intervene in organizational culture to cultivate universal task literacy and educational organizational change.

  • Students, faculty, and staff use CONCIERGE service, including consults with persons outside of Fox School and Temple University. Quantitative data show a picture of steady demand with instructive daily increases & decreases.
  • Over successive semesters, CONCIERGE consults have evolved into "mini focus-groups" featuring diagnosis, delivery, and databasing of problems, feedback, and solutions. 
  • Anecdotal and satisfaction data are uniformly positive.  "Support" in a public locale where no support existed is perceived as an unambiguous benefit.
  • In the Fox School of Business, each CONCIERGE intervention featured Windows OS laptops, wireless internet, Blackboard course management system, and Microsoft Office. 
  • CONCIERGE principles like MOBILITY, PUBLICITY, IMMEDIACY, INTERVENTIONISM, SOLUTIONS, and USABILITY are technology-independent and scalable to academic, corporate, or any eLearning milieu.